Family feedback and QIP
What families tell us, and how we keep improving
We share family feedback openly because it shapes how the centre runs. Below is a summary of recent themes from families, plus a link to our current Quality Improvement Plan (QIP), which is the document that shows government assessors how we keep improving.
What families tell us
Three themes come up regularly in family conversations and surveys:
- The educators stay. The team has been together for years. Children move through the rooms with educators who know them and their families.
- The outdoor classroom under the gum trees. Families describe their children as confident outdoor explorers. Many parents comment on the depth of nature play here.
- Reggio documentation in practice. Families value being able to see what their child has been working on through the OWNA app and on the displays around the centre. You can see what your child is learning.
Annual family survey
We run an anonymous family survey each year. Results, with a written response from the centre, are shared with all families. Recent surveys have asked specifically about settling, communication, food, outdoor play, and family events.
Quality Improvement Plan (QIP)
Every NSW early childhood service maintains a QIP. Ours is reviewed annually. Recent improvement areas include strengthening transitions to school, deepening Aboriginal and Torres Strait Islander perspectives across the program, and growing our partnership with families on sustainability.
Families are welcome to read the current QIP at the centre during business hours. If you would like a copy emailed to you, please get in touch.
National Quality Standard
St Ives Chase Kindergarten is rated Meeting the National Quality Standard. The NQS is the framework set by ACECQA (the national childcare quality authority) that all Australian early childhood services are assessed against. Our most recent assessment is on display at the centre.
Concerns and complaints
If something feels off, please tell us. The earliest conversation is always the most useful one. The first point of contact is Centre Director Tina, in person or by phone on 02 9449 8829 or by email to director@stiveschase.nsw.edu.au. If you would prefer to take your concern further, the NSW regulator is the NSW Department of Education's Early Childhood Education Directorate.
Come and see the philosophy in action.
The best way to understand how we teach is to see it for yourself. Book a tour and watch our educators and children at work.